Welcome to the Department of Innovation, Performance, and Audit (IPA)! We are at the forefront of revolutionizing city operations, paving the way for a future where efficiency, effectiveness, integrity, and innovation are the norm.
Our Mission:
IPA's mission is to optimize city operations for the future through comprehensive research, data analysis, audits, and a commitment to continuous performance improvement.
Our Vision:
IPA aims to lead our city towards becoming the Premier Community in the Inland Empire. Through research, data-driven insights, and continuous improvement, we enhance city operations to exceptional levels of efficiency and effectiveness while maintaining integrity and transparency through invaluable internal audit practices. Our commitment to excellence in audit and performance drives growth, setting a benchmark for innovation and success that inspires neighboring communities.
Innovation is at the heart of everything we do at IPA. From implementing cutting-edge technologies to pioneering new methodologies, we are constantly pushing the boundaries to find better, smarter ways of serving our community.
Performance Management through Data
In today's data-driven world, harnessing the power of information is essential for effective performance management. in IPA, we strive to utilize sophisticated data analytics tools and techniques to monitor and optimize city operations continuously.
Through comprehensive data collection and analysis, we believe we can gain valuable insights into the performance of various departments, programs, and initiatives. By tracking key metrics and trends over time, we can identify areas of strength and opportunities for improvement, enabling us to make informed decisions that drive positive outcomes for our community.
Our data-driven approach to performance management will allow us to identify emerging issues proactively, allocate resources strategically, and measure the impact of our actions accurately. By leveraging data as a strategic asset, we can optimize efficiency, enhance effectiveness, and deliver exceptional results for our city and its residents.
- Agency Strategic Objectives:
IPA aligns our efforts with the overarching strategic objectives of our agency and the broader goals of our city. By understanding the priorities and vision set forth by City leadership, we ensure that our work contributes directly to the realization of strategic objectives and the advancement of their mission.
Whether it's improving public safety, enhancing infrastructure, promoting economic development, or fostering sustainability, our team is committed to supporting the strategic priorities that matter most to our community. Through collaboration and partnership with city departments and stakeholders, we align our initiatives and resources to achieve collective goals and drive meaningful progress towards a brighter future for all.
- Key Performance Indicators (KPIs):
Key performance indicators (KPIs) serve as vital benchmarks for evaluating the success and effectiveness of our ASO's and initiatives. At IPA, we partner with City departments to try to establish clear, measurable KPIs that align with their agency's mission, vision, and strategic objectives.
These KPIs encompass a range of metrics, from operational efficiency and service quality to community impact and financial sustainability. By tracking KPIs regularly and transparently reporting on our progress, the City can hold ourselves accountable to high standards of performance and ensure that our efforts are driving tangible results.
At IPA, we understand that achieving our mission and vision requires more than just good intentions; it demands a meticulous examination of our performance at every level. That's why we've made auditing a cornerstone of our approach to enhancing city operations.
Through our rigorous audit process, we delve deep into the inner workings of city departments and programs, evaluating their efficiency, effectiveness, and alignment with organizational goals. By systematically analyzing data, processes, and outcomes, we identify areas for improvement and opportunities for innovation.
But our commitment to excellence doesn't stop there. We go beyond mere assessment to provide actionable recommendations and implementable strategies that drive meaningful change and elevate performance to unprecedented levels.
Our audits can not only uncover inefficiencies and bottlenecks but also highlight success stories and best practices that can be replicated across the organization. By fostering a culture of continuous improvement and accountability, we empower city leaders and employees to strive for excellence in everything they do.
In essence, our audits serve as a roadmap to success, guiding our city towards achieving its full potential and realizing our vision of becoming the Premier Community in the Inland Empire
IPA is committed to upholding integrity and transparency in the the City.
To anonymously report tips of unethical behavior, including suspected fraud, waste and/or abuse of city resources, you may call the toll-free hotline 24 hours a day, 7 days a week:
877-534-0382
Information is collected by a third-party vendor and anonymous reports will be forwarded to our department or further review. To ensure that appropriate action is taken, please provide as much information as possible, including:
- Who was involved
- What was the alleged incident
- Where was the alleged incident
- When did the alleged incident occur
Have any questions about what we do? Interested in innovating with us?
Contact us anytime via email: ipa@ontarioca.gov